We would like to share with you some of the requests and comments we receive from our guests. Please take a look at what we have done to improve each of them, as well as the responses from us.

Everything was good. I especially liked the breakfast rice cooked in a pot!【Guest rating:100/100】

We are very happy to hear that you are satisfied with our service. Th... more

I loved the kindness of the staff. You have special people like MJ and the other drivers. Sushika was a lovely waitress who really helped us during the dinner with her good service. The manager was kind to us and tried her best to accommodate for our meals. 【Guest rating:100/100】

Thank you for visiting Rosaka. Thank you also for your compliments on... more

Customer service was amazing!【Guest rating:98/100】

Thank you for taking the time to compliment our services. All of us a... more

Our staying was absolutely satisfying the room was comfortable but I only signal that there were stains on the sofa and the cardboard of our room … this is not suitable for an high standard ryokan as Roka !【Guest rating:95/100】

Thank you for visiting our hotel. We apologize for the inconvenienc... more

I would like to come back and visit and stay at yours.【Guest rating:98/100】

Thank you for staying at our hotel. We are very happy to hear that yo... more

Beds and pillows amazing!【Guest rating:90/100】

Thank you for your compliments on our beds and pillows. We hope you... more

The experience was fantastic, the gentleman who drove us to the port the day we left really stood out as have exemplary customer service skills.【Guest rating:100/100】

Thank you for your compliments about our transportation staff. We hop... more

The yukata was beautiful. And everyone was so wonderful. Even though the food was a little disappointing, everyone’s kindness and generosity made up for it. Next time I hope to stay longer!【Guest rating:95/100】

Thank you for visiting our hotel. We are pleased that you praised our... more

I was very impressed with the way your staff reacted when my bike had a flat tyre. I had to catch a ferry to Teshima with little time but I managed to catch it because i was quickly transferred to the port area. Consequently i had a wonderful few hours at Teshima which I otherwise would have missed.【Guest rating:100/100】

We are glad you made it in time for the ferry. We are also happy that... more

Very beautiful ryokan, excellent food and service. The grounds outside surrounding the ryokan could use maintenance.【Guest rating:99/100】

Thank you for staying with us. All of us are very happy to hear that ... more


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