We wre very happy at Roka. Unique expérience.【Guest rating：90／100】
Thank you for your compliments.
The entire staff is very pleased.
Please come back to Naoshima and Roka again.
GUEST REVIEWS
We would like to share with you some of the requests and comments we receive from our guests. Please take a look at what we have done to improve each of them, as well as the responses from us.
It would be great to have a brief explanation on how to put on the traditional clothes for the dinner, as well as information on how the water heating system (for the shower and bath) works.【Guest rating：80／100】
Thank you for choosing our hotel.
We apologize for the inconvenience caused by the lack of explanation on how to put on a yukata and on the water heater.
We have prepared an instruction manual for how to put on a yukata and how to use the water heater in your guest room.
If you have any questions, please contact our staff.
I think your Western breakfast could be better. Like fresh yogurt, an egg, some cereals or dried berries.【Guest rating：100／100】
Thank you for your valuable feedback.
We will consider improving the breakfast.
Thank you very much for staying at our Ryokan. Please come visit us again!
The fish and vegetables were delicious. Wasn’t sure if vegetarian options were available. Very thankful for the peace and tranquility, also the rides provided. Thank you for the beer in the room. 【Guest rating：99／100】
Thank you very much for choosing our ryokan.
We are delighted to hear that you enjoyed our cuisine. We will definitely try to enhance our menu to meet your expectations next time.
If you have any requests or questions, please do not hesitate to let us know. We value your feedback and will strive to provide you with even better service.
We sincerely look forward to your next visit.
After making a booking an information pack about the islands, need to make museum reservations, opening times, transport situation etc would have been very useful. Pillows could be softer. 【Guest rating：90／100】
Thank you very much for your valuable feedback. We will keep this in mind for future reference, as you mentioned that it would be helpful to have an information packet about the island, the need to make reservations for the museum, opening hours, and traffic conditions after making a reservation.
Thank you also for your comments about the pillows. We will make every effort to improve them for the comfort of our guests.
We appreciate your valuable feedback.
The staff at Roka from the driver who picked us up and dropped us off at Miyanoura Port to Reception to Restaurant staff and housekeeping were all excellent!! Mirrelle provided an excellent 6-hr guided tour of Naoshima and we will inform friends of this tour. We suggest the Hotel inform guests when their reservation is confirmed of this service. Our rating for this tour is 5/5. It was tailored to our needs and the drivers who provided transportation on the trip were excellent! We were disappointed with some guests who were very noisy in the restaurant during sushi dinner on our 2nd night. It spoils the atmosphere and is disrespectful to the sushi chef, other guests and the staff when some guests talk very loudly and even watch a football games on their smartphones with the volume turned up while seated at the sushi counter. 【Guest rating：80／100】
We are very pleased to hear your compliments about our staff, especially our transportation driver, reception, restaurant, and everyone in housekeeping.
We also appreciate your 5/5 rating, as we are pleased to hear that you enjoyed the guided tour of Naoshima given by our staff. Thank you very much for your kind words, and we are glad to hear that you will refer us to your friends. It is our pleasure that you were satisfied with the content of the tour, which was tailored to your needs.
On the other hand, we apologize for the inconvenience caused by the noise in the restaurant on the second night. We will take care to improve the situation in the future, as a place to enjoy sushi should be comfortable for other guests and our staff.
Thank you very much for your valuable feedback. We look forward to welcoming you again.
