Customer service was amazing!【Guest rating：98／100】
Thank you for taking the time to compliment our services.
All of us are very happy that you are pleased with our services.
Please come visit Roka again!
GUEST REVIEWS
We would like to share with you some of the requests and comments we receive from our guests. Please take a look at what we have done to improve each of them, as well as the responses from us.
Our staying was absolutely satisfying the room was comfortable but I only signal that there were stains on the sofa and the cardboard of our room … this is not suitable for an high standard ryokan as Roka !【Guest rating：95／100】
Thank you for visiting our hotel.
We apologize for the inconvenience.
We did our best to clean the stains in your room that day, but we could not remove them.
It has now been resolved.
Please come visit Naoshima again.
I would like to come back and visit and stay at yours.【Guest rating：98／100】
Thank you for staying at our hotel.
We are very happy to hear that you enjoyed your stay and that all of our staff is pleased to hear that you enjoyed your stay.
We hope you will visit us again.
Beds and pillows amazing!【Guest rating：90／100】
Thank you for your compliments on our beds and pillows.
We hope you slept well.
We hope you will come back to visit us in Naoshima.
The experience was fantastic, the gentleman who drove us to the port the day we left really stood out as have exemplary customer service skills.【Guest rating：100／100】
Thank you for your compliments about our transportation staff.
We hope you will visit Naoshima and Japan again.
Thank you very much for your stay!
The yukata was beautiful. And everyone was so wonderful. Even though the food was a little disappointing, everyone’s kindness and generosity made up for it. Next time I hope to stay longer!【Guest rating：95／100】
Thank you for visiting our hotel.
We are pleased that you praised our yukata.
We also apologize for any inconvenience caused during your meal.
We will do our best to provide you with better service the next time you visit us.
