GUEST REVIEWS｜直島旅館ろ霞

request

2024.10.07　UK／Mr.B

After making a booking an information pack about the islands, need to make museum reservations, opening times, transport situation etc would have been very useful. Pillows could be softer. 【Guest rating：90／100】

Thank you very much for your valuable feedback. We will keep this in mind for future reference, as you mentioned that it would be helpful to have an information packet about the island, the need to make reservations for the museum, opening hours, and traffic conditions after making a reservation.

Thank you also for your comments about the pillows. We will make every effort to improve them for the comfort of our guests.

We appreciate your valuable feedback.

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2024.09.20　Australia ／Mr.D

The staff at Roka from the driver who picked us up and dropped us off at Miyanoura Port to Reception to Restaurant staff and housekeeping were all excellent!! Mirrelle provided an excellent 6-hr guided tour of Naoshima and we will inform friends of this tour. We suggest the Hotel inform guests when their reservation is confirmed of this service. Our rating for this tour is 5/5. It was tailored to our needs and the drivers who provided transportation on the trip were excellent! We were disappointed with some guests who were very noisy in the restaurant during sushi dinner on our 2nd night. It spoils the atmosphere and is disrespectful to the sushi chef, other guests and the staff when some guests talk very loudly and even watch a football games on their smartphones with the volume turned up while seated at the sushi counter. 【Guest rating：80／100】

We are very pleased to hear your compliments about our staff, especially our transportation driver, reception, restaurant, and everyone in housekeeping.

We also appreciate your 5/5 rating, as we are pleased to hear that you enjoyed the guided tour of Naoshima given by our staff. Thank you very much for your kind words, and we are glad to hear that you will refer us to your friends. It is our pleasure that you were satisfied with the content of the tour, which was tailored to your needs.

On the other hand, we apologize for the inconvenience caused by the noise in the restaurant on the second night. We will take care to improve the situation in the future, as a place to enjoy sushi should be comfortable for other guests and our staff.

Thank you very much for your valuable feedback. We look forward to welcoming you again.

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2024.09.10　Australia／Ms.S

We loved our stay. The staff were exceptional. We will recommend to friends and hope to return. 【Guest rating：100／100】

Thank you very much for your heartwarming feedback.
We are delighted to hear that you liked your stay with us.

We are honored to hear your compliments about our staff. Your feedback is an encouragement to us.
We hope you will recommend us to your friends.

We look forward to welcoming you again.

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2024.08.31　Switzerland／Ms.P

Nothing to add 【Guest rating：98／100】

Thank you for your stay.
Thank you for your kind words.
Please come visit us again at Naoshima and ROKA!

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2024.08.09　Switzerland／Ms.P

It was that great, that I can’t imagine any requests.【Guest rating：99／100】

Thank you for your compliments.
We are very pleased that you were satisfied with our services.
We will continue to strive to provide you with an even better experience in the future.
We look forward to serving you again.

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2024.07.28　Scotland／Mr.M

We loved both the Kaiseki and the Sushi dinners. If we had to pick a favourite it would be the sushi as it was a more intimate experience and we loved watching it being made in front of us. The sake pairings for both dinners were excellent too. The only thing we thought could have been approved would have been to be able to order a cocktail to the room.【Guest rating：98／100】

Thank you for enjoying our kaiseki and sushi dinners.
We are delighted that you particularly enjoyed the sushi experience.
We are relieved to hear that you also enjoyed the sake pairing.
We will take your comments about the service of cocktails to your room as valuable suggestions and apply them to future improvements. you very much.

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