GUEST REVIEWS｜直島旅館ろ霞

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2024.03.05　USA／Ms.S

Our stay was absolutely perfect. We just wish it could have been longer! The grounds and rooms were beautiful.The food and service impeccable. Thank you so much. We will recommend many friends to you and hope to stay with you again in the future!【Guest rating：100／100】

Thank you for visiting our hotel.
We are very happy to hear that our guests enjoyed their stay.
Thank you very much for your kind words and we hope that you will refer us to many of your friends.
Please come visit Roka again!

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2024.02.22　Australia／Mr.A

Everything was amazing. All of the staff were absolutely lovely, including the shuttle bus driver, and over the phone also. They were warm, friendly and helpful. I also liked that the dinner meals came out one-by-one with very minimal wait time. The chopsticks as a keepsake is a lovely idea. The food was amazing and it was very refreshing to have vegetarian options with varied dishes. I particularly want to highlight the staff member who took me to my room. She did a great job of explaining everything in my room to me, but I particularly appreciated that she let me know that the area behind the room is private property so I don’t have to worry about my privacy when showering etc. As a young female solo traveller I really appreciated this. In my 2 months of travel through Japan this was the only time a hotel staff member assured me of this :) Thank you. I will visit again! 【Guest rating：100／100】

Thank you very much for your kind words.
The entire staff will continue to make every effort to ensure a pleasant stay for our guests.
Thank you very much for staying at Roka.

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2024.02.01　Japan／Ms.H

Everything was good. I especially liked the breakfast rice cooked in a pot!【Guest rating：100／100】

We are very happy to hear that you are satisfied with our service.
Thank you also for your compliment on our breakfast.
Please come visit Roka again!

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2023.12.26　Kuwait／Ms.D

I loved the kindness of the staff. You have special people like MJ and the other drivers. Sushika was a lovely waitress who really helped us during the dinner with her good service. The manager was kind to us and tried her best to accommodate for our meals. 【Guest rating：100／100】

Thank you for visiting Rosaka.
Thank you also for your compliments on our staff and services.
Please come back to visit Naoshima and our hotel again!

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2023.12.13　Sweden／Mr.M

Customer service was amazing!【Guest rating：98／100】

Thank you for taking the time to compliment our services.
All of us are very happy that you are pleased with our services.
Please come visit Roka again!

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2023.12.03　ITaly／mr.M

Our staying was absolutely satisfying the room was comfortable but I only signal that there were stains on the sofa and the cardboard of our room … this is not suitable for an high standard ryokan as Roka !【Guest rating：95／100】

Thank you for visiting our hotel.

We apologize for the inconvenience.

We did our best to clean the stains in your room that day, but we could not remove them.

It has now been resolved.

Please come visit Naoshima again.

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