GUEST REVIEWS

We would like to share with you some of the requests and comments we receive from our guests. Please take a look at what we have done to improve each of them, as well as the responses from us.

2024.10.11

The fish and vegetables were delicious. Wasn’t sure if vegetarian options were available. Very thankful for the peace and tranquility, also the rides provided. Thank you for the beer in the room. 【Guest rating：99／100】

Thank you very much for choosing our ryokan. We are delighted to he... more

2024.10.07

After making a booking an information pack about the islands, need to make museum reservations, opening times, transport situation etc would have been very useful. Pillows could be softer. 【Guest rating：90／100】

Thank you very much for your valuable feedback. We will keep this in m... more

2024.09.20

The staff at Roka from the driver who picked us up and dropped us off at Miyanoura Port to Reception to Restaurant staff and housekeeping were all excellent!! Mirrelle provided an excellent 6-hr guided tour of Naoshima and we will inform friends of this tour. We suggest the Hotel inform guests when their reservation is confirmed of this service. Our rating for this tour is 5/5. It was tailored to our needs and the drivers who provided transportation on the trip were excellent! We were disappointed with some guests who were very noisy in the restaurant during sushi dinner on our 2nd night. It spoils the atmosphere and is disrespectful to the sushi chef, other guests and the staff when some guests talk very loudly and even watch a football games on their smartphones with the volume turned up while seated at the sushi counter. 【Guest rating：80／100】

We are very pleased to hear your compliments about our staff, especial... more

2024.09.10

We loved our stay. The staff were exceptional. We will recommend to friends and hope to return. 【Guest rating：100／100】

Thank you very much for your heartwarming feedback. We are delighted ... more

2024.08.31

Nothing to add 【Guest rating：98／100】

Thank you for your stay. Thank you for your kind words. Please come ... more

2024.08.09

It was that great, that I can’t imagine any requests.【Guest rating：99／100】

Thank you for your compliments. We are very pleased that you were sat... more

2024.07.28

We loved both the Kaiseki and the Sushi dinners. If we had to pick a favourite it would be the sushi as it was a more intimate experience and we loved watching it being made in front of us. The sake pairings for both dinners were excellent too. The only thing we thought could have been approved would have been to be able to order a cocktail to the room.【Guest rating：98／100】

Thank you for enjoying our kaiseki and sushi dinners. We are delighte... more

2024.07.10

It would be awsome for the guests to be able to choose their own food.【Guest rating：90／100】

Thank you for your stay. At our ryokan, you can choose between a sush... more

2024.07.01

Thank you for everything, we had the time of our lives staying at the hotel, every staff member was incredible, we can’t thank you enough, all the details were amazing 【Guest rating：100／100】

Thank you for your compliments about our Ryokan and staff. Our entire... more

2024.06.16

Everything was wonderful, we would love to come back. My only suggestion would a bigger selection of healthy snacks for when you first check in. 【Guest rating：99／100】

Thank you very much for your compliments about our hotel. Our entire ... more

【泊ってかがわ割専用プラン】瀬戸内の旬菜鮮魚を愉しむ会席コース▼このプランで選択できるお部屋デラックススイート1名様料金（2名様1室利用時）プレミアムスイートろ霞スイート【泊ってかがわ割専用プラン】寿司会席コース＜1日限定9食＞【自社HP限定】期間限定！癒しの旅☆お一人様10％割引＜瀬戸内の旬菜鮮魚を愉しむ会席コース＞

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