We would like to share with you some of the requests and comments we receive from our guests. Please take a look at what we have done to improve each of them, as well as the responses from us.

I think the experience could be improved if more foyer staff were English speaking or well versed in using Google translate. Communication was difficult. 【Guest rating:90/100】

Thank you for staying at our ryokan. We apologize for any inconvenien... more

Loved the hotel- my only feedback is that there should be more bikes. People love cycling around the island and I think every room should have two bikes.【Guest rating:85/100】

Thank you for your valuable advice. We have electric bicycles availab... more

It was one of the most wonderful stays of my life. I have traveled all over the world, but had never seen such a warm and attentive service level. The place is at the same time highly sophisticated and unpretentious. 【Guest rating:100/100】

Thank you very much for your very positive feedback. All of us are ve... more

Would have been nice to habe cotton buds, body lotion and some mini bar snacks in the room 【Guest rating:70/100】

Thank you for your valuable input. We will consider placing cotton sw... more

We had the Western Style breakfast, I would have loved a sweet french pastry within the selection, instead of fish.【Guest rating:100/100】

Thank you for your valuable feedback. Sorry for the inconvenience a... more

Everything was great, although the bath was too hot.【Guest rating:90/100】

Thank you for your compliments about our hotel. We apologize for the ... more

The staff was incredible and spoke good English. MJ super staff!! These are just comments: We arrived in the afternoon and there was little space for massage booking! If we would have known before about the available services, we would have booked them. The mattress were too hard. 【Guest rating:100/100】

Thank you for your compliments about our staff. We also apologize for... more

Our stay was absolutely perfect. We just wish it could have been longer! The grounds and rooms were beautiful.The food and service impeccable. Thank you so much. We will recommend many friends to you and hope to stay with you again in the future!【Guest rating:100/100】

Thank you for visiting our hotel. We are very happy to hear that our ... more

Everything was amazing. All of the staff were absolutely lovely, including the shuttle bus driver, and over the phone also. They were warm, friendly and helpful. I also liked that the dinner meals came out one-by-one with very minimal wait time. The chopsticks as a keepsake is a lovely idea. The food was amazing and it was very refreshing to have vegetarian options with varied dishes. I particularly want to highlight the staff member who took me to my room. She did a great job of explaining everything in my room to me, but I particularly appreciated that she let me know that the area behind the room is private property so I don’t have to worry about my privacy when showering etc. As a young female solo traveller I really appreciated this. In my 2 months of travel through Japan this was the only time a hotel staff member assured me of this :) Thank you. I will visit again! 【Guest rating:100/100】

Thank you very much for your kind words. The entire staff will contin... more

Everything was good. I especially liked the breakfast rice cooked in a pot!【Guest rating:100/100】

We are very happy to hear that you are satisfied with our service. Th... more


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