GUEST REVIEWS｜直島旅館ろ霞

request

2024.04.27　Switzerland／Mr.H

Would have been nice to habe cotton buds, body lotion and some mini bar snacks in the room 【Guest rating：70／100】

Thank you for your valuable input.
We will consider placing cotton swabs and other amenities in your room in the future.
Thank you very much for your stay at our Ryokan.

request

2024.04.24　Australia／Ms.O

We had the Western Style breakfast, I would have loved a sweet french pastry within the selection, instead of fish.【Guest rating：100／100】

Thank you for your valuable feedback.

Sorry for the inconvenience at breakfast.
We will consider it again.
Thank you very much for your stay.

comment

2024.04.09　USA／Ms.S

Everything was great, although the bath was too hot.【Guest rating：90／100】

Thank you for your compliments about our hotel.
We apologize for the inconvenience regarding the bath temperature.
The bath temperature is adjustable. If you do not know how to do so, please ask one of our staff members.

Thank you very much for visiting our hotel.

request

2024.03.28　Mexico／Mr.J

The staff was incredible and spoke good English. MJ super staff!! These are just comments: We arrived in the afternoon and there was little space for massage booking! If we would have known before about the available services, we would have booked them. The mattress were too hard. 【Guest rating：100／100】

Thank you for your compliments about our staff.
We also apologize for the inconvenience regarding the massage appointment and the mattress.
We would like to improve these issues as well.
Thank you very much for your valuable feedback.

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2024.03.05　USA／Ms.S

Our stay was absolutely perfect. We just wish it could have been longer! The grounds and rooms were beautiful.The food and service impeccable. Thank you so much. We will recommend many friends to you and hope to stay with you again in the future!【Guest rating：100／100】

Thank you for visiting our hotel.
We are very happy to hear that our guests enjoyed their stay.
Thank you very much for your kind words and we hope that you will refer us to many of your friends.
Please come visit Roka again!

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2024.02.22　Australia／Mr.A

Everything was amazing. All of the staff were absolutely lovely, including the shuttle bus driver, and over the phone also. They were warm, friendly and helpful. I also liked that the dinner meals came out one-by-one with very minimal wait time. The chopsticks as a keepsake is a lovely idea. The food was amazing and it was very refreshing to have vegetarian options with varied dishes. I particularly want to highlight the staff member who took me to my room. She did a great job of explaining everything in my room to me, but I particularly appreciated that she let me know that the area behind the room is private property so I don’t have to worry about my privacy when showering etc. As a young female solo traveller I really appreciated this. In my 2 months of travel through Japan this was the only time a hotel staff member assured me of this :) Thank you. I will visit again! 【Guest rating：100／100】

Thank you very much for your kind words.
The entire staff will continue to make every effort to ensure a pleasant stay for our guests.
Thank you very much for staying at Roka.

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