We would like to share with you some of the requests and comments we receive from our guests. Please take a look at what we have done to improve each of them, as well as the responses from us.
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2023.11.02 USA/Mr.M
The experience was fantastic, the gentleman who drove us to the port the day we left really stood out as have exemplary customer service skills.【Guest rating:100/100】
Thank you for your compliments about our transportation staff.
We hope you will visit Naoshima and Japan again.
Thank you very much for your stay!
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2023.10.28 USA/Mr.J
The yukata was beautiful. And everyone was so wonderful. Even though the food was a little disappointing, everyone’s kindness and generosity made up for it. Next time I hope to stay longer!【Guest rating:95/100】
Thank you for visiting our hotel.
We are pleased that you praised our yukata.
We also apologize for any inconvenience caused during your meal.
We will do our best to provide you with better service the next time you visit us.
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2023.10.23 UK/Mr.M
I was very impressed with the way your staff reacted when my bike had a flat tyre. I had to catch a ferry to Teshima with little time but I managed to catch it because i was quickly transferred to the port area. Consequently i had a wonderful few hours at Teshima which I otherwise would have missed.【Guest rating:100/100】
We are glad you made it in time for the ferry.
We are also happy that you have good memories of Teshima.
Please come visit Japan and Naoshima again!
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2023.10.17 USA/Ms.K
Very beautiful ryokan, excellent food and service. The grounds outside surrounding the ryokan could use maintenance.【Guest rating:99/100】
Thank you for staying with us.
All of us are very happy to hear that you enjoyed your stay with us.
Outside of Ryokan is currently working on a project to revive the original Japanese landscape.
An outline of the project is as follows
Recreating a hamlet on the hill
The hill behind the accommodation wing which you can view from the open-air bath in each suite is the site of an ongoing project led by Ryota Hagihara, a flower arrangement expert, to recreate hamlet-like scenery that once existed in the Japan of the past. Based on the concept of “beauty resides where people live,” we have planted the types of fruit trees that used to cover the land and grow vegetables inspired by a natural farming method. The whole area designated to the project has become an art installation in itself created with the natural resources that will eventually return to the earth. The produce cultivated here is nutritious and has rich and distinctive flavours. By offering dishes prepared with our own produce straight from our garden at our restaurant En, we aim to be part of the life-cycle nurtured by the land while being a harmonious element in the scenery of the traditional hamlet we are trying to recreate.
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2023.10.13 USA/Ms.V
Loved the sushi bar w sake pairing and the herb liquors. The friendly and caring service.【Guest rating:100/100】
We are very pleased that you enjoyed our sushi and sake.
Thank you also for your compliments on our staff’s service.
We hope you will visit Roka again!
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2023.10.12 USA/Mr.B
The food and sake pairing was exquisite!【Guest rating:99/100】
Thank you for visiting Naoshima Ryokan Roka!
We are very pleased that you enjoyed our food and drinks.
We hope you will come back to visit Naoshima again!